Privacy Policy
Privacy Policy
Sherpa Expedition Teams (“we,” “us,” “our,” or “Sherpa Expedition Teams”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking trekking and travel services, or communicating with us.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.
Company Registration No.: 1011/2034
VAT No.: 500043543
By using our website or requesting our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you contact us, request an itinerary, make a booking, submit an inquiry, or use our services.
Depending on the service you request, this may include:
Full name and contact details
Email address and telephone number
Nationality and country of residence
Passport or identification information when required for travel arrangements, permits, or other legitimate travel purposes
Emergency contact information
Trekking or tour dates and itinerary preferences
Accommodation, transportation, dietary, and logistical requirements
Information voluntarily provided about your travel requirements
Billing, payment, and transaction-related information
Information contained in communications between you and our team
We only request information that is reasonably necessary for providing, arranging, managing, or improving our services.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through your browser, server logs, analytics tools, cookies, and similar technologies.
This information may include:
IP address
Browser type and version
Device type
Operating system
Pages visited and interactions with the website
Referring website or search source
Approximate location derived from technical information
Date and time of website visits
Website performance and diagnostic information
This information helps us maintain website security, understand website usage, improve performance, and provide a better user experience.
3. How We Use Your Information
Sherpa Expedition Teams may use personal information for legitimate business and service-related purposes, including:
Responding to inquiries and requests
Preparing trekking, tour, and travel itineraries
Processing and managing bookings
Arranging accommodation, transportation, guides, porters, permits, and other travel services
Communicating important information regarding your trip
Processing payments and maintaining transaction records
Meeting legal, regulatory, tax, accounting, and administrative requirements
Managing emergencies or safety-related situations during a trip
Improving our services, website, and customer experience
Detecting and preventing fraud, abuse, spam, or unauthorized activity
Maintaining the security and functionality of our website
Sending service-related communications
Sending promotional or marketing communications where permitted and where appropriate consent has been provided
We do not collect personal information simply for the purpose of collecting it. Information is used in connection with legitimate operational, contractual, legal, or business purposes.
4. Travel and Trekking Information
Some trekking and travel services require information that is not normally necessary for a standard website visit.
For example, we may need passport or identification information to arrange permits, flights, accommodation, transportation, government requirements, or other travel-related services.
Where necessary, such information may be shared with relevant authorities, airlines, hotels, transportation providers, permit offices, insurance providers, local partners, guides, or other service providers involved in delivering your requested travel arrangements.
We aim to limit the information shared to what is reasonably necessary for the relevant service.
5. Payment Information
Payments may be processed through third-party payment providers, banks, financial institutions, or other authorized payment services.
Depending on the payment method you use, payment information may be processed directly by the relevant payment provider.
We do not intend to store complete payment card information on our website unless there is a legitimate and secure reason to do so and applicable requirements are satisfied.
Payment providers may process your information according to their own privacy policies and terms.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, improve performance, and enhance user experience.
Cookies may be used for purposes such as:
Maintaining essential website functionality
Remembering user preferences
Understanding website traffic and usage
Measuring website performance
Improving website functionality
Supporting security and fraud prevention
Measuring the effectiveness of marketing activities
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
7. Analytics and Third-Party Services
We may use trusted third-party technologies and services to operate, secure, analyze, or improve our website and services.
These may include website analytics, hosting, security, communication, payment, booking, advertising, mapping, social media, or other technology providers.
Such providers may process technical or personal information according to the services they provide and their applicable privacy policies.
Where third-party content or services are embedded on our website, those services may collect information about your interaction with the embedded content.
8. When We Share Personal Information
We do not sell your personal information as a commodity.
We may disclose information when necessary to operate our business and provide the services you request. Depending on the circumstances, information may be shared with:
Trekking guides and field staff
Hotels and accommodation providers
Airlines and transportation providers
Permit and government authorities
Payment processors and financial institutions
Insurance or emergency assistance providers
Technology, hosting, security, and website service providers
Local suppliers and travel partners
Professional advisers where reasonably necessary
Law enforcement or government authorities where legally required
We seek to disclose only information that is relevant and reasonably necessary for the particular purpose.
9. International Transfers of Information
Travel services frequently involve international arrangements. As a result, your information may need to be transferred to or accessed by service providers located in Nepal or other countries involved in providing your requested travel services.
Where information is transferred or processed outside your country of residence, we take reasonable steps to ensure that it is handled for legitimate business and service-related purposes and with appropriate safeguards.
10. Communications
We may contact you by email, telephone, messaging applications, or other communication channels using the information you provide.
Service-related communications may include:
Booking confirmations
Payment information
Itinerary updates
Permit or documentation requirements
Flight or transportation information
Changes to trekking arrangements
Safety or emergency information
Responses to inquiries
Where permitted by applicable law, we may also send information about new trips, offers, destinations, or services.
You may request to stop receiving promotional communications at any time.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary sensitive information through unsecured communication channels.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, tax, regulatory, or other legitimate obligations.
The retention period may vary depending on the nature of the information and the reason it was collected.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.
13. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information.
These may include the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of information where legally permitted
Ask us to restrict certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is used
Opt out of certain marketing communications
Some requests may be subject to legal, contractual, security, or administrative limitations.
To exercise a privacy-related right, please contact us using the contact details provided below.
14. Children's Privacy
Our services are intended to be used by travelers and customers who are legally able to enter into applicable travel arrangements.
We do not knowingly collect personal information from children for purposes unrelated to providing legitimate services.
Where a booking involves a minor, information may be provided by a parent, guardian, or authorized person where necessary for the travel arrangement.
15. External Websites
Our website may contain links to external websites, social media platforms, booking services, payment providers, travel resources, or other third-party websites.
We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Photographs and Travel Content
With appropriate permission or where otherwise legally permitted, photographs, testimonials, reviews, or other travel-related content may be used by Sherpa Expedition Teams for website, promotional, informational, or marketing purposes.
If you believe that a photograph or other content involving you has been used inappropriately, please contact us so that we can review the matter.
17. Website Comments, Forms, and User Submissions
If our website provides comment forms, inquiry forms, review forms, newsletter forms, or other submission features, information submitted through those features may be collected and used to respond to your request or operate the relevant service.
Technical information such as IP address, browser information, and submission details may also be processed for security, spam prevention, and website administration.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised effective date.
We encourage visitors to review this page periodically to remain informed about how we handle personal information.
19. Contact Us
If you have questions about this Privacy Policy, want to request access to your information, or have a privacy-related concern, please contact Sherpa Expedition Teams.
Email: info@sherpateams.com
Phone: +977-9713004399
Sherpa Expedition Teams
Registration No.: 1011/2034
VAT No.: 500043543
For privacy inquiries, please use the contact information published on our official website.
We will review reasonable privacy requests and respond in accordance with applicable requirements.
20. Acceptance of This Policy
By using the Sherpa Expedition Teams website or providing personal information to us for the purpose of requesting or receiving our services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: August 14, 2026